John Kenneth

  • Dubai
  • Member since October 24, 2023
  • No Reviews

$6.00

(per hour)

Overview


Experience

CUSTOMER CARE PERFORMANCE & PLANNING ADMIN

  • 800 INC Trading LLC
  • September 3, 2018 - continue

Providing exceptional customer support when it comes to queries, issues and probable sale. Furnishing excellent data analysis governing customers' interest and behaviour that will help in identifying opportunities for better efficiencies. Monitoring technician’s activities, overtime and accumulated sales. Scheduling manpower per Operational requirements. Record keeping transactions and business data for better and easy access. Managing all warranty - related communications.

IT HELPDESK SUPPORT/CUSTOMER SERVICE REPRESENTATIVE

  • Emperion Middle East
  • June 15, 2015 - November 30, 2016

Responsible for troubleshooting VSAT's systems utilizing iDirect TDMA technology. Assist customer through phone, email or skype with issues impacting the VSAT system, dispatching remote technicians to provide maintenance and/or repair as necessary; processing of trouble tickets, monitoring the satellite-based networks; and providing reports to higher level command groups. Also, provide basic troubleshooting on VoIP for issues reported by customers and vendors. SIP error identification based on CDR's.

TECHNICAL SUPPORT/CUSTOMER SERVICE REPRESENTATIVE WEBCHAT/SALES REPRESENTATIVE

  • Teletech Customer Care Inc
  • June 8, 2011 - April 30, 2015

Provides technical support assistance over the phone or via live chat for internet-related concerns such as no internet access, home network issues, network configuration set up, speed connection problem. Support any software or hardware issue that may affect internet access. Extended assistance for billing inquiries, disputes, account information issues together with up selling devices and internet plans and any other products the company is affiliated to.

Educational Details

BS in Management Information System

  • Bataan Peninsula State University
  • June 4, 2007 - April 9, 2011

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