Providing exceptional customer support when it comes to queries, issues and probable sale. Furnishing excellent data analysis governing customers' interest and behaviour that will help in identifying opportunities for better efficiencies. Monitoring technician’s activities, overtime and accumulated sales. Scheduling manpower per Operational requirements. Record keeping transactions and business data for better and easy access. Managing all warranty - related communications.
IT HELPDESK SUPPORT/CUSTOMER SERVICE REPRESENTATIVE
Emperion Middle East
June 15, 2015 - November 30, 2016
Responsible for troubleshooting VSAT's systems utilizing iDirect TDMA technology. Assist customer through phone, email or skype with issues impacting the VSAT system, dispatching remote technicians to provide maintenance and/or repair as necessary; processing of trouble tickets, monitoring the satellite-based networks; and providing reports to higher level command groups. Also, provide basic troubleshooting on VoIP for issues reported by customers and vendors. SIP error identification based on CDR's.
TECHNICAL SUPPORT/CUSTOMER SERVICE REPRESENTATIVE WEBCHAT/SALES REPRESENTATIVE
Teletech Customer Care Inc
June 8, 2011 - April 30, 2015
Provides technical support assistance over the phone or via live chat for internet-related concerns such as no internet access, home network issues, network configuration set up, speed connection problem. Support any software or hardware issue that may affect internet access. Extended assistance for billing inquiries, disputes, account information issues together with up selling devices and internet plans and any other products the company is affiliated to.
Surge is an FVA Business Consultancy Corporation company, a tech social empowerment enterprise dedicated to improving the quality of life, commerce, and sustainability. It is the world’s first one-stop freelancing marketplace providing online courses, online services, and freelancing solutions.
Surge Freelancing Marketplace is the world’s one-stop freelancing marketplace where companies and independent contractors can meet and find training, services, and solutions.